How people work

When a person goes to make a purchase they will go through a number of steps. They will start by recognising that there is a problem, risk or opportunity. Then they will research the options they have and will most likely shortlist a small number of them. Eventually they will make a decision – that decision could be to go with one of the options, or it could be to do nothing. And eventually they will want to review that decision and decide if it was the right one. At every step they are making decisions.

Influencing decision making is the basis of all Marketing and Sales.

Chris Bailey Chris Bailey

2.0 Marketers: your job is Inception

Influencing decision making is the basis of all Marketing and Sales. If there is an art to marketing, this section is it. Inception is the method of making someone think, feel or do something without telling them directly what to think, feel or do. It is giving them an idea without letting them know the idea came from you.

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Chris Bailey Chris Bailey

2.1 Plan your message

Inception is just an idea in a film, right? A plot device to support a nearly billon-dollar-creating piece of entertainment and art. You can’t actually do it, though? Not so. Inception is the art and science of getting someone or some people to create an idea of their own volition. The hard part is the last element – you’re trying to get someone to come up with an idea themselves. Our ideas our powerful.

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Chris Bailey Chris Bailey

2.2 Communicate context

The hardest part of communicating an idea is that everyone starts from a different place. There is no common grounding. The knowledge and experience of the communicator is different from the audience and the knowledge within audience differs from person to person. There is no standard of experience. Information is interpreted differently by everyone, and so the impact also differs from person to person. This is variance of baseline understanding is called the Context Gap.

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Chris Bailey Chris Bailey

2.3 Create resonance

Ideas resonate because they tap into core programming of the human brain. The centres of decision making are black box machines that through learning and experience take inputs, rapidly apply an emotional and logical algorithm and arrive at a conclusion. Stories – when they are simple, tangible, unexpected, and emotional – have the power to resonate near indefinitely.

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Chris Bailey Chris Bailey

2.4 Drive action

If you’ve ever worked with a great leader you’ll know that they motivate the people around them to aspire to similar levels of greatness. They may provide clear directions, but they also make people want to follow those directions. They create clarity and a vision that resonates, and then they inspire a team to follow them to the ends of the earth to achieve the mission. People want to follow great leaders. They have to follow average leaders.

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